As one of the customer-focused patches maker in the country, we consider ourselves accountable for customers' happiness. For that reason,
we offer a refund policy that's effective in the following cases:
- The customer was subjected to pay twice. In this case, proof of a twice payment needs to be presented to customer support, and we'll refund the extra deducted amount.
The refund shall not be effective in the following cases:
- The delivered product was different from what was ordered. In such case, we'll offer an exchange and deliver the product that was ordered.
- The refund should not be applicable if the manufactured product is different from what was ordered. In such case, we'll re-manufacture the order without charging anything extra.
- The refund isn't applicable if the customer approves the design and the latter has issues in terms of design.
- The customer's delayed responses can result in the denial of to refund claim.
Please note that we reserve the right to refuse a refund claim by all means.